1. Emergency Phone: 910-455-0722

Onslow Water and Sewer Authority NC Homepage

Establishing Service

An application is required to establish service. See below for options for submitting an application.


New customers can fill out an online ONWASA Application for Water Service form. Once your online application is submitted, an ONWASA representative will contact you within 2 business days.

By Mail or in Office

Applicants for utility service are required to complete a written ONWASA Application for Water Service(pdf)  and return it to ONWASA. The application must be accompanied by:

  • All applicable fees and charges.

 (NOTE: Requests for same day service received after 4:00 PM will result in additional fees.)

ONWASA’s Customer Guide (pdf) provides essential information about your water utility.  

Approved FY24 Fee & Rate Schedule. The Authority may waive a Deposit when it determines in its sole discretion that a customer has a good credit history.

  • Deposits shall be used upon termination of utility service or at any other times the Authority elects to cover a customer’s delinquent utility bill
  • When service is terminated, any unused portions of the Deposit shall be refunded
  • Deposits shall not draw interest

Good Credit vs. Credit Risk

If a customer maintains a good credit history with the Authority for a continuous period of 24 months, the Authority will apply the Deposit to the customer’s next bills until depleted. However, if the Authority later determines that the customer has become a credit risk, it may require the customer to make another deposit or discontinue crediting of an existing deposit to utility bills.

Making a Deposit does not relieve a customer of the obligation to pay a bill when due nor prevent the Authority from terminating service for non-payment of bills.

  1. Onslow Water and Sewer Authority NC Homepage

Contact Us

  1. Onslow Water and Sewer Authority
    228 Georgetown Road
    Jacksonville, NC 28540

    Phone (910) 455-0722
    Fax (910) 455-2583
    Contact us >

  1. Emergency Phone: 910-455-0722

  1. North 811 Carolina

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