About Us

VISION

"To be the respected regional water utility, providing exceptional service to our community."

MISSION

Our team protects the community's health and the environment by providing high-quality water utility services through excellent customer experiences. 

VALUES

  • Integrity - doing the right thing
  • Caring - treating others as we would like to be treated
  • Dedication - to our mission, our employees, and our community
  • Environmental Stewardship - protecting and enhancing our environment
  • Sense of Community - working together toward shared goals

 ONWASA BY THE NUMBERS 

  • 3,446,389,792           Gallons of Water Pumped Annually
  • 372,330,443              Gallons of Wastewater Treated Annually
  • 16,050,000                Gallons of Water Stored in Clear Wells and Tanks
  • 14,417,037                Gallons of Water Stored in Underground Pipes
  • 898,984                      Miles Driven Annually
  • 659,100                      Meter Readings Annually
  • 154,659                      Main Office - Phone Calls Handled Annually
  • 147,791                      Estimated Number of Individual Customers
  • 81,171                        Lab Analysis' Processed Annually
  • 56,616                        Work and Service Orders Processed Annually
  • 54,669                        Number of Metered Accounts
  • 1,233                          Miles of Water Mains
  • 445                             Square Miles of Service Area
  • 192                             Miles of Wastewater Mains
  • 152                             Facilities to Maintain
  • 125                             Full Time Positions